Disasters and emergencies will occur. We often say hindsight is 20/20 and we need to use that hindsight to improve our future preparedness and response program. We need to review all of our actions in each phase to improve so we can avoid or reduce losses in the future. What went right and what went wrong in our preparedness, response and recovery programs? Hurricane Sandy broke all kinds of records for hurricanes and because of that we know that our capabilities were tested to the maximum level. Did we have enough resources to respond? Did we take the best protective measures? As we recover what lessons did we learn about our mitigation program? Do we have enough insurance coverage?
The recovery process is a detailed action oriented process that requires us to reflect honestly if we are going to be prepared for the next event. Besides cleaning up and restoring the facility we need to figure out if we had enough resources to prepare for the storm. Make a list of the concerns you have so that you and your team can make progress as soon as possible. Maybe you want to hire a facilitator to help you review your mitigation and recovery program? Maybe your insurance agent can give you some suggestions? Always check with employees to see what they think.
If you had a lot of damage you may have a lot on your mind and you can’t focus on the future at this point. It is certainly understandable but you have to learn as much as you can from this event. Recovery is a multi-level process because you have to consider recovery and mitigation issues at the same time. If you are feeling overwhelmed consider a consultant.
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